TERMS AND CONDITIONS
1. THESE TERMS
1.1 These are the terms and conditions which apply if you buy anything from us.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end our contract with you, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Duchenne UK a charity registered in England and Wales under charity number  and a company limited by guarantee (company number: 8030768). Our registered office is at Duchenne UK, 11 Bedford Road, London W4 1JD.
2.2 How to contact us. You can contact us by emailing WSBfirstname.lastname@example.org or writing to us at WSB Returns, PO Box 33, ROSS-ON-WYE, HR9 9WA
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place after you have paid for your order and you have been directed to a confirmation page on our website. At that point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 [We only sell to the UK. We only provide our goods to the UK. We do not accept orders for delivery to addresses outside the UK.]
4. OUR GOODS
4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only.
5. PROVIDING THE GOODS
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
5.2 When we will provide the goods. We will deliver the goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
5.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
5.4 We are not responsible if you have given us the wrong delivery address. If the delivery details you have given us are incorrect, we will not be responsible if you do not receive the goods.
5.5 If you are not at home when the goods are delivered. If no one is available at your address to take delivery Royal Mail will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.
5.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to re-arrange delivery or collection we may end the contract. We will refund any money you have paid in advance for goods we have not delivered.
5.7 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us.
5.8 When you own goods. You own the goods once we have received payment in full.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 You can always end your contract with us.
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back), see clause 8;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2; or
(c) If you have just changed your mind about the goods, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the goods may be significantly delayed because of events outside our control;
(c) you have a legal right to end the contract because of something we have done wrong.
6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have 14 days after you receive the goods to change your mind and may return the goods to us unused, in their original condition.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1 Tell us you want to end the contract. To end the contract with us, please email us at WSBemail@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.2 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us, including details of your order number. You must post the goods back to us at WSB Returns, PO Box 33, ROSS-ON-WYE, HR9 9WA. Please email us at WSBfirstname.lastname@example.org for a return label. If you are exercising your right to change your mind you must tell us and send the goods within 14 days of telling us you wish to end the contract.
7.3 When we will pay the costs of return. We will only pay the costs of return if the goods are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.4 How we will refund you. We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
7.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
7.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
8. IF THERE IS A PROBLEM WITH THE GOODS
8.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can email: WSBemail@example.com or write to us using the following address: WSB Returns, PO Box 33, ROSS-ON-WYE, HR9 9WA
8.2 Summary of your legal rights. We are under a legal duty to supply goods that conform with this contract. The goods must be as described, fit for purpose and of satisfactory quality.
8.3 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must post them back to us for a refund or to exchange the goods. We will pay the costs of postage or collection. Please email us at WSBfirstname.lastname@example.org for a return label.
9. PRICE AND PAYMENT
9.1 Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order.
9.2 When you must pay and how you must pay. We accept payment via PayPal. You must pay for the goods before we dispatch them.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective goods under the Consumer Protection Act 1987
10.3 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. OTHER IMPORTANT TERMS
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
11.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.3 If a court finds part of this contract unlawful, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.